Let me start this post by saying that I love Mautic. I hate Mautic too. For those who don\u2019t know, Mautic is an open source marketing automation tool. I really believe that in the long term Mautic will revolutionise digital marketing. I believe it so much that my company has staked its future on Mautic in many ways \u2013 but that\u2019s another story.<\/p>\n
Not much goes smoothly with Mautic. Multiply that by 10,000 if you are running Mautic on your own server, rather than using their hosted solution. I know how to install Mautic. Hell, I even made a video on about it<\/a> that has proven to be popular on YouTube. That doesn\u2019t mean that everything went smoothly from day one. I have personally put HUNDREDS of hours into coming up the learning curve on Mautic. Much of that has just been ironing out the bugs. You\u2019ll need a thick skin to work with this baby.<\/p>\n Every time I turn around Mautic appears to have developed another server configuration issue. I\u2019d estimate that about 97% of all problems I\u2019ve ever encountered with Mautic are server configuration related. When Mautic fucks up (as it will)<\/em> go looking for server permissions problems first.<\/p>\n You\u2019ll need the help of your hosting support unless you are very server savvy yourself. The team at Liquid Web have been outstanding with us. I\u2019d conservatively estimate that they have poured maybe 100 hours plus into support chats and tickets with regard to Mautic. It took several months (literally)<\/em> to get things just right. In case you\u2019re wondering, the Liquid Web claim of \u201cHeroic Support<\/a>\u201d is the real deal. They rock!<\/p>\n Mautic provides basic server requirements on their website. Those basic requirements are tested by Mautic upon installation and it will throw an error message if your server fails to meet them. That is FAR from what is required to get Mautic running correctly. Unfortunately, there is no comprehensive guide to Mautic server configuration. It\u2019s trial and error. I\u2019ve tried to raise some interest in the Mautic Github Community<\/a> to create a comprehensive server configuration guide but none of the devs seems interested. I\u2019m sure that thousands of people walk away from Mautic each week out of the sheer frustration of being unable to get their server configuration right.<\/p>\n Mautic utilises Froala Editor. Froala Editor is an abomination. There. I said it! I totally get that the Mautic dev team wants to make Mautic user-friendly for Mums and Dads without technical skills. That is a worthy objective. Unfortunately, Froala frustrates the shit out of people who do possess technical and creative skills. This horrid tool cannot be easily disabled in Mautic and strips code when users attempt to save using the code editor. Truly horrible behaviour.<\/p>\n I\u2019ve been vocal within the Mautic community to get rid of Froala Editor. Thanks to one of the dev team explaining the realities of how many interdependencies there are with Froala, I completely get why ditching this tool is so difficult. It is due for deletion in a future edition of Mautic, so watch this space for updates.<\/p>\n These seem to be difficult at best \u2013 and just don\u2019t work at worst. I\u2019m completely lost with what\u2019s supposed to work and what isn\u2019t. What I do know is that when this stuff is finally sorted out, Mautic will become an indispensable tool in monitoring the social activity of your leads \u2013 all from within the Mautic CRM.<\/p>\nServer configuration issues unlimited<\/h3>\n
Mautic server requirements \u2013 a dark mystery\u2026<\/h3>\n
Froala Editor: The editor from Hell!<\/h3>\n
Social integrations<\/h3>\n
Email Hell<\/h3>\n