{"id":30300,"date":"2017-08-02T05:11:54","date_gmt":"2017-08-01T19:11:54","guid":{"rendered":"https:\/\/agenticus.com\/zoho-crm-how-to-cancel-your-subscription-close-your-account\/"},"modified":"2024-11-13T15:36:14","modified_gmt":"2024-11-13T05:36:14","slug":"zoho-crm-how-to-cancel-your-subscription-close-your-account","status":"publish","type":"post","link":"https:\/\/agenticus.com\/zoho-crm-how-to-cancel-your-subscription-close-your-account\/","title":{"rendered":"Zoho CRM | How to Cancel Your Subscription & Close Your Account"},"content":{"rendered":"

Initially, I was super-impressed with the vast capability of the Zoho system, and we moved quickly with trialling a variety of Zoho tools and applications. Within a few months, it became apparent that the breath-taking complexity of the system meant that we could not convince team members to use tools efficiently, and we dropped it \u2013 but that is not what this post is about\u2026<\/p>\n

During our Zoho experience, we decided to try them out as a lead capture and auto-responder system for a new client \u2013 something similar to MailChimp<\/a>. The client organized a paid subscription, last August. Due to the difficulty of using the Zoho system, the account was never used, and the client neglected to cancel it. About two weeks ago, Zoho emailed my client and asked them to update their credit card details. The client asked us to assist with cancelling the account.<\/p>\n

Initially, I assigned this task to a junior staff member. It seemed simple enough \u2013 cancel a Zoho subscription. Nothing could have been further from the truth. I ended up personally wasting over two hours, running around in circles to try and figure out how to cancel the subscription and terminate the account. It turns out I wasn\u2019t the only one having trouble. Zoho\u2019s forums are FULL of pissed off people, who also can\u2019t figure out how to do this. The answers provided by Zoho support on their forums are misleading at best, and downright deceitful at worst.<\/p>\n

I eventually emailed support. Three times. I also made two (completely pointless) phone calls. In my final email to Zoho, I threatened legal action if they didn\u2019t respond. That seemed to do the trick. Here is their response:<\/p>\n

Hello Tony,<\/em><\/p>\n

My sincere apologies for the delayed response.<\/em><\/p>\n

We see that there is a Zoho Campaigns account under ‘[clients email]’. Since a paid service is active, you cannot close the organisation online.<\/em><\/p>\n

To update card information or to downgrade the Campaigns account, you need to log in as Super admin ‘[clients email]’.<\/em><\/p>\n

Kindly follow the below steps to change your credit card details online,<\/em><\/p>\n